Have a question or ran into an issue? Check the FAQ below, or send us an email — we read and respond to every message.
Email is the best way to reach us. We typically respond within 1–2 business days.
[email protected]If you have biometrics enabled, you can use that to unlock. If you've lost access to all methods, you'll need to clear the app's data in your device settings and start fresh. We can't bypass the lock remotely — this is by design to protect your data.
Before reinstalling or switching, use Export (Settings → Export Data) to save a backup. After reinstalling, use Import to restore it. If you didn't back up beforehand, the data cannot be recovered.
Open the app and go to Settings → Restore Purchases. Make sure you're signed in to the same Google Play or App Store account. Still not working? Email us with your order details and we'll sort it out.
No. All data in Secure Budget lives only on your device. We have no servers, no accounts, and no access to your financial information. See our Privacy Policy for full details.
Currently there's no automatic sync. You can manually export on one device and import on another. Cross-device sync is something we're considering for a future update.
Email us with a description of the issue, steps to reproduce it, and your device model and OS version. Screenshots help. We take bug reports seriously and fix them fast.
Absolutely — send it to [email protected]. Many features in Secure Budget came directly from user feedback.